How can I change my email address on Quidax?
To change the email address you used to sign up on Quidax, you have to contact support. All you need to do is create a support ticket with the subject ‘request for change in email address.’
In the description include the old and new email addresses that you want to update it to. Also, you need to send a clear picture of you holding your valid government-issued ID card with the details seen, and a paper with ' Quidax' and the current date boldly written.
- How can I change my phone number on Quidax?
To change the phone number you used to sign up on Quidax, you have to contact support. All you need to do is create a support ticket with the subject ‘request for change in phone number.’
In the description include the old and new phone numbers that you want to update it to. Also, you need to send clear a picture of you holding your valid government-issued ID card with the details seen, and a piece of paper with ' Quidax' and the current date boldly written.
- My email activation link has expired, how do I activate my account
If your email activation link expired before you were able to activate your Quidax account. Sign in to your account and click on the resend link. A new activation email will be sent to you. If this does not work, you can send a mail to us at support@quidax.com
-I don’t have a Quidax Naira wallet?
This likely happened because you selected another country other than Nigeria when signing up.
That’s not a problem though! In order for a Naira wallet to be added to your account, please create a support ticket and provide the information below.
Send us a picture of yourself holding a valid government issued id card ( (international Passport, Drivers Licence, Voters Card, National Identity Card) and a paper with 'Quidax' and the current date written on it.
- Can I withdraw without activating my 2FA?
To increase the security of your assets, Two Factor Authentication (2FA) is mandatory in order to withdraw your local currency and to send cryptocurrency.
- No verification link in email
If you cannot find the verification link in your email, it's likely that it is being blocked by your email settings, or by a security filter.
To fix this, please try the following:
- Copy and paste the link into a new tab or window in your browser. This should be the same as if you clicked the link and should resolve the issue.
- Add system@quidax.com & to your contact list, then log out of your Quidax account and then log in again to have a new verification email sent.
- Try using a different browser or clearing your browser's cookies and cache. Then log out of your Quidax account and log back in.
- 'Enable HTML' in your email settings. A quick google search should provide instructions on how to do this. Once that is complete, log out and back into your Quidax account as with the other options to send a new verification email.
- I can't remember my password
NB: This applies to accounts that have not been locked out.
(when you input a wrong password multiple times, your account will be locked out.)
In the event you forget your password, please use the following steps to successfully reset your password:
1. Visit the Forgot Password page.
2. Enter your email address and click "Forgot Password".
3. This will send an email to the email address you entered. You must click the link in the email to open the new password page.
4. Type in the new password you want to use, twice, and click the confirmation button.
5. You can now use your new password to Sign In.
- I didn't receive the phone number verification code
To help us verify your identity and for security reasons, we send a text message (SMS) to your phone. This helps us make sure that you are you and keep out trolls and spammers.
Some carriers and countries have trouble receiving this code. Our team is actively working to provide an improved sign-up experience for those users. In the meantime, please try these steps below if you're struggling to sign up.
There are a few reasons why some users don't receive the verification code, which includes and are not limited to the following reasons:
- User has Do Not Disturb (DND) activated, hence, our 3rd party phone verification provider's inability to bypass it
- Network problem at the time of phone verification. This could happen when the user's network provider is unavailable at the time
- Phone's SMS storage capacity is full. In the rare case where a user's storage is completely exhausted, messages might not deliver till some messages are cleared
- Be aware that roaming internationally can impact your ability to receive our text messages. You may need to wait until you are no longer roaming to successfully receive our text message.
- The phone number may have not been entered correctly
If you are sure none of these apply to you and you still don't get the verification code, contact us for manual verification of your phone number.
- No verification email received?
In some cases, emails can take up to 10 minutes to arrive, depending on the carrier. If more than 10 minutes have passed and the email is not in your inbox, it is possible that your internet provider is marking the verification emails as spam.
Please check your spam/junk folder first. If one of our messages are found in these folders, you should have the option to mark them as "Not Spam/junk".
Add system@quidax.com to your email contacts or safe senders list.
Change your email settings to save a copy of spam messages, as many providers delete these messages by default before they ever reach your inbox. A quick Google search for "How to change my spam settings" should produce a guide for doing this. Be sure to include your specific email provider in your search.
You may see your filtering options called something different depending on what email provider you use. It could be called 'Spam filtering', 'Junk email filtering', or possibly even just 'Filters'. Once this setting is changed, you can have the email re-sent from the Quidax sign in page.
Received email with no verification link
If you cannot find the verification link in your email, it's likely that it is being blocked by your email settings, or by a security filter.
To fix this, please try the following:
Copy and paste the link into a new tab or window in your browser. This should be the same as if you clicked the link and should resolve the issue.
Add system@quidax.com to your contact list, then log out of your Quidax account and then log in again to have a new verification email sent.
Try using a different browser or clearing your browser's cookies and cache. Then log out of your Quidax account and log back in.
'Enable HTML' in your email settings. A quick google search should provide instructions on how to do this. Once that is complete, log out and back into your Quidax account as with the other options to send a new verification email.