It is very important than ever to take steps to help keep your digital currency safe. Quidax will never ask for your password, two-factor authentication code or remote access to your computer.

Our top priority is the security of customer funds. Quidax invests significant time and resources to proactively detect and prevent attempts to compromise customer accounts, however it is also important customers take appropriate steps to minimize the risk of having their accounts compromised.

Steps to help keep your digital currency secure

• Create long, random and unique passwords for each account. Using a password manager such as Dashlane or LastPass makes this easy to manage.
• Install two-factor authentication (2FA) everywhere. We recommend Google Authenticator. At a minimum, you should have two-factor authentication installed for all of your email accounts and your Quidax account. If you use gmail as your email provider consider the Advanced Protection Program. You can read more about how to install two-factor authentication on your Quidax account here.
• Be on the lookout for emails pretending to be from Quidax (you may have heard this called “phishing”). This is the most common way customers are compromised. Bookmark important websites (Quidax, email, banks, etc) and only visit those sites from those bookmarks. Avoid clicking links or opening attachments in emails. Quidax will never ask for your password, 2FA or remote access to your computer.
• Confirm you are using authentic Quidax support. Only contact Quidax through its verified email — support@quidax.com.  Please be careful to verify any information you find via forums, social media and google adverts.
• Protect your computer. Make sure your operating system is up to date, install a reliable antivirus software and avoid install software from unknown sources.

If you receive a suspicious email or see a suspicious website please contact us here or at support@quidax.com. You can read more about how to improve your online security here.