Did you enter the correct deposit reference number 100% accurately? If you sent digital currencies to a wrong address, Quidax will not be able to receive the digital currencies. Unlike traditional bank transfer, digital currencies sent cannot be reversed. Also, Quidax does not know or control the address you likely sent it and has no means of recovering the coins.

If you know the owner of the address we recommended you reach out to the person and request your coins back.

We advise that when sending or receiving digital currencies you should copy & paste the destination address or your Quidax wallet address and triple check you have copied the right address.