1. Why is my Quidax wallet address being flagged as "scam" by some exchanges?

All exchanges have their own rules for screening wallet addresses for Anti-Money Laundering (AML) purposes. Sometimes, wallet addresses associated with certain transactions may be flagged as suspicious, leading to restrictions on transfers. Every exchange has certain rules and AML laws they abide by which may be different from other exchanges. In some cases, wallet addresses not tagged as belonging to a specific exchange may get flagged.

2. What can I do if my Quidax wallet address is flagged or tagged as scam when I'm trying to send money into it?

If your wallet address is flagged as a "scam" by an exchange, you can contact us via support@quidax.com for assistance. We will then work with our AML provider to review the case and resolve it, so you can proceed to send money into it. However, resolving this issue may require time due to the process of collaboration with our AML provider. If you have an issue like this, we will require you to be patient, after you have reached out to us on it, while we look into it and share feedback when resolved

PS; A permanent solution to this is still in the works and once this is completed, you will not face this issue again.