Instant swap is designed to be instant for you and ensure you have a smooth experience using it. However, very rarely, you may experience an issue with your swap. 

We'll list out the errors and possible solutions.

You can always reach out to us via support@quidax.com if you explored the solutions and nothing changed.

1. Question- Why am I getting an error of 'Unable to fetch Exchange rate' or 'Time expired' error?

Answer- This may happen when your device's current time is ahead of the actual time.

To fix this, please go to your device's settings and ensure that the time is automatically set.